Dear Sellers of Yesmywish,
We get lot of queries from Sellers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on Yesmywish.com:
1. When will I get my Payment?
You will receive payments for your sales within 15 days of shipping the products. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us also. You need to make sure the status of the shipment is changed to "Shipped to Customer" with valid tracking details by logging to your vendor panel. For any finance related query send email to email@example.com . If you are a new seller, your first payment can take upto 30 days since we need that time to setup your account for electronic payments..
2. What is your Commission percentage?
Our commission after September 1, 2015 is 25% + service tax which comes to effectively 28.62% of total sale value
3. I uploaded products but they are not live on my shop. Why?
We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 24 hours to do it so your products can take max 24 hours to appear in your shop on Yesmywish.com
4. I have received an international order. How do I ship?
For international orders, currently we provide bundling services to our sellers. Which means for international orders only you need to send the products to our Yesmywish office in Indore. The address to ship the products is in the bottom of the shipment email you receive.
5. Do I need to invoice the customer?
Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility. Yesmywish.com is a platform like Ebay.com which provides selling related services and therefore charges service commission for the sale from you.
6. How do I get more marketing support from Yesmywish?
Yesmywish.com is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request from your vendor panel after buying requisite marketing packs.
7. Do you have any listing charges?
Listing charges will be applicable as per agreement. You are free to upload as many products you want on chargeable basis.
8. Do you provide support in uploading the products?
Yes, we have a outsourced web production team which charges Rs. 10/- Per Product for uploading your products. We will be happy to connect you to them if you need uploading support.
9. How do I login to my Seller panel?
Please login to your Selller panel along with your email id and password
10. How will I know if I received any order?
We send you instant email and sms for any order received by you. Also the orders will be available in your Seller panel.
11. How do I update tracking details of the shipment?
Please visit to your website and put tracking details by opening your shipment. Please make sure any search filters are not clicked if you do not see your shipment.
12. Do I need to sign any physical agreement?
Yes, you need to signed the Physical agreement with YMW
13. I have forgotten my vendor panel password. How do I reset it?
Please send email to firstname.lastname@example.org to reset your password.
Hope these answers to your general queries will help you.
Thanks for your time. Enjoy Selling!
Yesmywish.com – A Perfect Divine Marketplace